Key Takeaways:
- Launch of Navixus™ by Tech Mahindra, combining strengths with Eventus Solutions Group.
- Navixus™ focuses on holistic digital transformation including consulting, automation, AI, and CX technologies.
- Aimed at addressing customer expectations, budget constraints, and inefficiency in various industries.
Tech Mahindra, a trailblazer in digital transformation and business re-engineering solutions, has embarked on a new venture with the launch of Navixus™ within its Business Process Services (BPS) unit. This innovative business unit amalgamates the expertise of Tech Mahindra and the recently acquired Eventus Solutions Group, setting a new standard in digital transformation and customer experience (CX).
Unveiling Navixus™: A Digital Transformation Powerhouse
Navixus™ emerges as a comprehensive suite offering a blend of Tech Mahindra’s Business Process Services’ automation, analytics, and consulting prowess with Eventus’ customer experience and transformation capabilities. This fusion aims to deliver an integrated digital transformation suit to customers, encompassing consulting, operational excellence, intelligent automation, generative artificial intelligence, and advanced CX technologies.
Addressing Modern Business Challenges
Despite the ongoing digital and AI transformation in nine out of ten large companies globally, there’s a gap in achieving expected revenue and cost savings. Navixus™ is poised to bridge this gap by helping businesses navigate challenges related to customer expectations, omnichannel interactions, budget constraints, and inefficient processes across various sectors.
Birendra Sen, Business Head of Tech Mahindra’s Business Process Services, underscores the significance of this launch, stating, “Navixus™ aims to partner with our customers in this journey through a consulting-led approach and a value-accretive suite of offerings that help them continually deliver superior experiences.”
Expertise and Innovation at the Core
The leadership of Navixus™, helmed by Tech Mahindra’s consulting experts, brings decades of experience and invaluable insights from global implementations. The unit is designed to act as a complete digital transformation suite, unifying transformative technologies and offerings under one umbrella, thereby empowering customers with future-ready business capabilities.
Rob Rutledge, Business Unit Head of Navixus™ & CEO of Eventus, highlights the urgency for modernization, stating, “Navixus™ will provide customers with experience from global implementations and the integration of nearly every major CX technology provider.”
Synergy with Eventus Solutions Group
The acquisition of Eventus by Tech Mahindra aimed to augment its front office solutions and advance as a valuable BPS partner. Navixus™ aligns with this vision, further enabling Tech Mahindra to offer industry-leading digital-first solutions to its global clientele.
About Eventus Solutions Group
Eventus Solutions Group, renowned for its comprehensive customer engagement solutions, brings strategy consulting, cloud-based tools, and managed services to the table. Its unique product, IntelligenceHub, offers a unified data and analytics platform, optimizing customer interactions and tackling today’s “Age of the Customer.”
About Tech Mahindra
Tech Mahindra stands at the forefront of offering innovative, customer-centric digital experiences, enabling enterprises, associates, and society to rise to new challenges. With a focus on leveraging cutting-edge technologies, Tech Mahindra is committed to driving digital transformation globally. As part of the Mahindra Group, Tech Mahindra shares the vision of leading ESG globally and driving positive change.
Conclusion: Embracing the Future with Navixus™
The launch of Navixus™ by Tech Mahindra represents a significant step in the digital transformation journey. By offering a unified suite of digital solutions and leveraging the combined strengths of Tech Mahindra and Eventus, Navixus™ is well-positioned to help businesses navigate the digital landscape effectively and efficiently.
For more information about Tech Mahindra and Navixus™, please visit www.techmahindra.com and www.sendquick.com.
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